Shipping Policy

leafandcalm ships within the United States and to Canada. This page sets out how quickly we pack an order, what delivery costs, and the places we cannot ship to.

Processing time

Orders placed before 2pm Pacific Time on a business day are picked and packed the same day from our Shelton, Washington facility. Orders placed after that, or at a weekend or public holiday, are processed on the next business day.

Delivery times and cost

Standard shipping is a flat rate, and is free on orders above the threshold shown in the site header. Standard delivery within the United States normally arrives within 3 to 7 business days of dispatch. Canadian orders cross an international border and typically take longer — allow 7 to 14 business days, and longer again if a parcel is selected for inspection.

Canadian orders

Hemp-derived products are regulated differently in Canada than in the United States, and importing them is restricted. A Canadian order may be held, returned or destroyed by the Canada Border Services Agency, and that decision is outside our control. By placing a Canadian order you confirm you are satisfied the products are lawful for you to import.

Any duties, taxes or brokerage fees charged on import are the responsibility of the recipient and are not included in the price shown at checkout. Where a parcel is refused entry we will refund the goods, but not the original shipping cost.

Tracking

Every order is emailed a tracking number as soon as it ships. You can also look up status at any time on the Track My Order page using your order number and the email address you ordered with.

Places we cannot ship to

Law on hemp-derived products is not uniform, and some states and provinces restrict or prohibit certain product types. leafandcalm does not ship where we understand a product to be restricted. If your delivery state or province is restricted, checkout will tell you before you pay rather than after. We do not ship outside the United States and Canada, and we do not ship to APO or FPO addresses.

Problems

If a package is lost or arrives damaged, email support@leafandcalm.com within 14 days of the dispatch date and we will replace it or refund it. Include your order number and, for damage, a photograph of the package as it arrived.