Refund & Return Policy

Our guarantee

If you are not satisfied with a purchase from leafandcalm you may request a return within 30 days of the delivery date.

What can be returned

We accept returns on products that are unopened and in their original packaging, and on opened products where you are dissatisfied with the item. We cannot accept returns on products that have been more than half consumed, or on any item bought more than 30 days ago.

How to start a return

Open the order confirmation page for your order and use the return request form there, or email support@leafandcalm.com with your order number and the reason. leafandcalm will respond within one business day with a decision and, where approved, return instructions. Please do not ship anything back before you have those instructions.

Refunds

Approved refunds are issued to the original payment method. Once we process the refund, it usually takes 5 to 10 business days to appear on your statement depending on your bank. Original shipping charges are refunded only where the return is the result of our error or a damaged or incorrect item.

Damaged or incorrect items

If leafandcalm sent the wrong item or it arrived damaged, tell us within 14 days and we will cover return shipping and replace or refund the order in full.

Cancellations

An order can be cancelled for a full refund at any point before it has shipped. Email support@leafandcalm.com with your order number as soon as you know, and we will stop it if it is still in the packing queue.